Sysco Shop featured in Foodie Magazine
In January, Sysco Chief Information and Digital Officer Tom Peck was featured in Foodie Magazine for an interview about Sysco Shop, Sysco’s ecommerce platform.
Sysco Shop allows Sysco customers to place orders online, from any device — phones, computers, or tablets. Shop offers Sysco’s enterprise clients the same sort of experience a consumer might have ordering groceries or fresh ingredients online. That’s a hard job at the scale of a Fortune 100 company: Sysco’s customers bring in $51 billion in total annual sales. Those customers could be as small as a neighborhood pizza shop, or as large as a multi-national corporation.
In the interview, Peck explained Sysco’s strategy is to bring a personalized ecommerce experience to each of those customers. “Our focus is to personalize your ordering experience and anticipate your needs to make ordering even quicker,” he said.
Peck listed four new features that will be available in Sysco Shop soon: relevant recommendations suggested while shopping, custom lists to track recurring orders, out of stock substitution suggestions, and reminders for forgotten items. It’s all part of a strategy to help the customer save more time through an ecommerce experience.
“Enabling customer self-service through digital technologies is a key business strategy.”